Refund policy
Last updated: October 30, 2026
1. Summary
- 30-day returns: request a return within 30 days of delivery.
- Damaged, defective or wrong item: tell us within 30 days of delivery and we replace or refund it at no cost to you.
- Refund method: your original payment method.
- Questions: support@thehollislane.com
2. 30-day returns
If an item is not right for you, contact us within 30 days of the delivery date. We send you return instructions, and you then have 14 days to send the item back.
To qualify, the item must be unused, complete and in its original packaging. Items bought from marketplaces or resellers are not covered.
3. How to return
- Email support@thehollislane.com with the subject line "Return request" and your order number.
- We reply within 24 hours with the return instructions and the return address. Please do not send anything back before you receive these instructions. Returns sent without contacting us first cannot be processed.
- Pack the item securely, use a tracked shipping service and keep your proof of postage.
Our products ship from our fulfillment partner in the People's Republic of China, and the return address we give you may be at that partner's facility outside the United States. Return shipping is at your own cost.
4. What we refund
We refund the price you paid for the returned item. If you bought a multipack or bundle, the refund is based on the price you paid per unit.
We do not refund the original shipping charge, the return shipping cost, or any import duties, taxes, customs or brokerage fees you paid on delivery (see our Shipping Policy).
We issue approved refunds within 5 business days after we receive the return. Your bank usually needs another 5 to 10 business days to show the refund. We may refuse or reduce a refund if the item comes back used, damaged through misuse or incomplete, or is returned outside the periods above.
5. Damaged, defective or wrong items
If your item does not work, arrives damaged, or is not what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We replace the item or refund it in full, including the original shipping charge, at no cost to you. In most cases you do not need to send the item back. If we do need it back, we pay for the return shipping.
6. Changes and cancellations
Contact us as soon as possible. If your order has not shipped yet, we cancel it and refund you in full. Once an order has shipped it cannot be cancelled, but you can still return it under section 2.
7. Refused or unclaimed parcels
If you refuse delivery, do not pay the import charges, or do not collect your parcel, and the parcel is returned to us or abandoned, we refund the product price minus the original shipping charge and any return or disposal costs charged to us.
8. Please contact us before a chargeback
If something went wrong, email us first. We can almost always solve it faster than your bank. A chargeback for a matter covered by this policy, or after we have already refunded you, may be disputed and may lead to future orders being refused.
9. Your legal rights
Nothing in this policy limits any rights you have under federal or state consumer protection law that cannot be limited by agreement.
10. Contact
Hollis Lane is operated by Noire Eagle LLC, 2106 House Ave, Suite 620, Cheyenne, WY 82001, USA. Email: support@thehollislane.com. This is our business address and not a returns address.
Company Name: Noire Eagle LLC
Trade Name: Hollis Lane
Company Number: 2026-001915486
Company Address: 2106 House Avenue, Suite 620, Cheyenne, Wyoming 82001, United States.
Email: support@thehollislane.com
Telephone Number: +1 307 400 2186